New customers get 10% off with code WELCOME10 (enter at checkout)!

Free shipping on all orders over $35!  Low flat-rate shipping of $3.99 on all orders under $35.

Customer Service

We work hard to make our customers happy and we want you to have a great, stress-free shopping experience with us. We appreciate your business - we know there are many choices available to you when it comes to online shopping, and we are humbled and grateful that you chose to spend your time with us.  

Contact Us

To contact us, please email us at, or contact us by mail at:

ATTN: Customer Service
12100 Fieldstone Ln #E23
Bryant, AR 72022


 Sales Tax

We are required to charge 6.1% sales tax on all orders shipped to Arizona addresses.  There is no sales tax on orders shipped outside of Arizona.

Cancellation Policy

Please contact us at as soon as possible to request a cancellation of your order.  Most orders can be cancelled until they have been shipped; however, a few items go directly to fulfillment and cannot be cancelled.  

Shipping & Estimated Delivery Times

Orders are processed and shipped the same or next business day, with delivery in 2-5 business days after orders are shipped.

      Orders over $35 ship free (orders under $35 ship for a flat rate of $3.99).  Your order will be shipped by the most economical method available via USPS, UPS Ground, or FedEx Ground.  Delivery in 2-5 business days after orders are shipped.

      Expedited shipping via USPS Priority Mail is available for a flat rate of $8.99.  Delivery in 2-3 business days after orders are shipped. 


      We want you to be 100% satisfied with your purchase. Items in new, unused condition in their original packaging can be returned within 30 days of delivery. Please note that original shipping charges are non-refundable.

      To return an item please visit our Returns page.

      In the unlikely event that we've made an error with your order or a product is defective, please contact us here and we will make it right!

      Lupine Pet Product Returns/Exchanges:

      Lupine Pet will replace your collar, even if chewed! No receipt needed! And the best part? Your replacement goes back in the mail free of charge within 2-3 business days after your request is received.

      Two Easy Ways To Request A Replacement:

      1. Simply complete the form & upload a photo of your damaged item, and we’ll mail a replacement! You will need a jpeg image that is 2 MB or less. To read the guidelines and to begin the process, visit our EZ Return Form.

      2. Mail the item to:

      Lupine Damaged Returns
      PO Box 1600
      Conway, NH 03818

      Include your name, mailing address & contact information. Please use a padded envelope or small box to ensure your item makes it to us.

      Planet Dog Product Returns/Exchanges:

      Planet Dog products are 100% guaranteed.  For your convenience, Planet Dog's Returns & Exchanges Form may be downloaded here.

      If you have further questions about your return, simply email Planet Dog at or call (800) 381-1516.   

      Please ship returns to:
      Planet Dog / Returns Dept.
      85 Bradley Dr 
      Westbrook, ME 04092

      West Paw Products Returns/Exchanges:

      West Paw products are covered by their Love It Guarantee.  Please visit West Paw's Guarantee page to complete their Guarantee Form if you would like a refund, replacement, or an alternative product.

      Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex and Zogoflex Air products that you no longer want at:

      West Paw
      32050 E. Frontage Rd.
      Bozeman, MT 59715

      Correction of Errors

      This website may contain errors and we reserve the right to make corrections at any time. Errors may include, but are not limited to, item descriptions, pricing, and in-stock status. If an error is found after an order is placed that relates to that order, including pricing errors, we reserve the right to cancel the order and fully refund any charges to the customer.