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Free shipping on all orders over $35!  Low flat-rate shipping of $3.99 on all orders under $35.

Returns

We want you to be 100% satisfied with your purchase. Items in new, unused condition in their original packaging can be returned within 30 days of delivery. Please note that original shipping charges are non-refundable.

In the unlikely event that we've made an error with your order or a product is defective, please contact us here and we will make it right!

Order Returns

To return an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the reason for return.
  2. Mail your return to:

          Poocheo
          Attn: Returns
          7320 N La Cholla Blvd Suite 154-104
          Tucson, AZ 85741

Once your return is received and approved, we will issue your refund. 

 

Common Return Questions

How long are items returnable?

  • Within 30 days of receipt of your shipment

    What items are returnable?

    • Items in the same condition in which you received it with no visible damage
    • If applicable, the item must be unopened in the original packaging

      What items are non-refundable?

      • Washed or worn apparel items
      • Damaged goods unrelated to manufacturing/quality defects
      • Used items / items with ordinary wear and tear
      • Repackaged items
      • Free gifts or promotional items
            Are there any charges for returns?
        • No, there are no charges for returns
        • Original shipping charges are non-refundable
        • You are responsible for return shipping charges

        How do I return?

        • Include a copy of the packing slip or confirmation email from your order and note the reason for return.
        • Mail your return to:
                  Poocheo
                  Attn: Returns
                 7320 N La Cholla Blvd Suite 154-104
                 Tucson, AZ 85741

          How soon will I get my refund?

          • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
          • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 5 business days.

            Errors and Defects

            In the unlikely event that we've made an error with your order or a product is defective, please contact us here and we will make it right!  

              Still have questions? Email us at info@poocheo.com with your full name and order number and we will get back to you shortly.